Sweating the small stuff

One of the most boring parts of running any organisation is executing on the details well. I find many of the people I work with do not appreciate quite how important this is for their success.

Some great examples of this come from the world of the internet and ecommerce. Many Indian websites have woefully inadequate user interfaces / user experiences. Yet, there is a wealth of experience in designing user interfaces, especially to increase success in ecommerce. Take a look at this link for example. If you look at the first case study in the article, there was a 30% increase in sign-ups based on a simple wording change. Now, in any business, getting a 30% increase usually takes a lot of hard work. Here is a place where there's easy pickings, but for some reason, very neglected.

Idea : How to discontinue paper statements

We have all had banks and various utilities trying hard to get us to give up paper statements and opt for e-statements. I, for one, have resisted switching to e-statements. Since its obviously greener, I have been thinking hard as to why I am reluctant, and what will it take to make me switch.